What it covers
- Loss — packages that vanish in transit
- Damage — product that arrives compromised
- Theft — "delivered" but not actually in your hands
How to add it
Package Protection is an opt-in at checkout. The cost scales with your order value — a couple of dollars for most orders, worth it every time on a limited run.
When a package is "lost"
If your tracking hasn't updated in 5 days, the package is treated as lost and you can file a claim. Don't wait — the sooner you file, the sooner we can make it right.
Claim window
Claims can be filed between 30 and 45 days from the order date. After 45 days the window closes, so please don't sit on an issue.
Refunding protection itself
We cannot refund the protection fee on an order that's already in transit. If you change your mind, reach out before the package ships and we'll handle it.
Filing a claim
Start your claim online — look up your order, tell us what happened, and attach photos. If you'd rather email, reach us at hello@paperjunkiez.com with your order number, tracking number, and a description of the problem.
File a claim